Feedback & Performance Management

Being able to give and receive feedback are core skills which allow an organization to communicate needed changes to an employee and an employee to integrate feedback which will help him or her grow and develop.  Sessions cover any or all of the following areas (and can be customized to your needs):

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1. Making sure the organization’s mission, policies, practices and rules are clear and understood by all employees

2. Using power wisely, ethically and with accountability 

3. Using dialogue and behavior to build trust

4. Overcoming conflict-avoidance (yours or theirs)

5. Four types of feedback

6. Staying grounded when conversations become emotional or difficult

7. Understanding the power of acknowledgement and gratitude

8. Documentation & Performance Management

9. Managing specific behavior issues