Conflict is a normal and natural part of our work and personal lives, quite often resolved appropriately and effectively by those involved. However, there are times that individuals’ efforts fail to resolve the conflict in an appropriate manner. When there is a communication failure, the interpersonal relationship suffers between the two people in conflict, and usually the team relationships as well. Effective conflict resolution can help an organization build a collaborative work environment, help employees understand their own and others’ viewpoints and promote employee support of the solution they helped to craft. This is where Jill can help you, your organization and the individuals embroiled in the conflict to:
- Preserve relationships with valued employees;
- Solve problems positively through coaching and facilitation; and
- Help individuals establish a basis for moving forward.